Overview
Frank Ricci Design ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, frankriccidesign.com, and use our services, including custom wrap design, digital products, FRD Academy courses, and merchandise.
Please read this Privacy Policy carefully. By accessing and using Frank Ricci Design, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.
1. Information We Collect
1.1 Information You Provide Directly
- Contact Information: Name, email address, phone number, and message content when you contact us through our contact form, email, or messaging channels.
- Payment Information: Billing address, payment method details (processed securely through Stripe). We do not store credit card information on our servers.
- Project Details: Information about your wrap design project, preferences, specifications, timeline, and budget when requesting a quote.
- Academy Account: Username, email, password, and course enrollment data if you register for FRD Academy courses.
- Merchandise Orders: Shipping address and order details when purchasing Frank Ricci Design merchandise.
1.2 Information Collected Automatically
- Google Analytics (GA4): We use Google Analytics to track page views, user interactions, session duration, and behavior patterns to improve our website and services.
- Cookies: Our website uses essential cookies for site functionality and optional analytical cookies (with your consent) for performance tracking.
- Log Data: Server logs record IP addresses, browser type, operating system, referring page, and access timestamps.
- Device Information: Information about the device you use to access our site (device type, screen resolution, language preferences).
2. How We Use Your Information
- To respond to your inquiries and provide customer support.
- To process orders, payments, and deliver digital products and courses.
- To send you project updates, payment confirmations, and service notifications.
- To improve our website, services, and user experience through analytics.
- To comply with legal obligations and enforce our terms of service.
- To send promotional emails (only with your explicit opt-in consent).
- To prevent fraud and maintain security.
3. Payment Processing
Frank Ricci Design uses Stripe for secure payment processing. We do not store your credit card or bank details on our servers. All payment information is encrypted and processed according to PCI-DSS compliance standards. Stripe's privacy policy governs their processing of your payment information. For more details, visit stripe.com/privacy.
4. Analytics & Tracking
We use Google Analytics (GA4) to understand how users interact with our website. GA4 collects anonymized data about page views, user engagement, and navigation patterns. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. We comply with Google Analytics privacy requirements and do not share personally identifiable information with Google Analytics.
5. Third-Party Services
Our website relies on third-party services for hosting, payments, and analytics:
- Vercel: Hosts our website and processes access logs.
- Stripe: Processes payments securely.
- Google Analytics: Tracks website usage and user behavior.
Each third-party service has its own privacy policy. We recommend reviewing their policies to understand how they handle your data.
6. Cookies & Tracking Technologies
Our website uses the following types of cookies:
- Essential Cookies: Required for site functionality (navigation, security, form submission).
- Analytical Cookies: Track user behavior and website performance (GA4).
You can control cookie preferences in your browser settings. Disabling essential cookies may impact website functionality.
7. Data Retention
- Contact Inquiries: Retained for 2 years for customer service and project records.
- Payment Records: Retained for 7 years for tax and legal compliance (Italian law).
- Academy Accounts: Retained as long as your account is active. You may request deletion of your account and associated data.
- Analytics Data: Google Analytics data is typically retained for 14 months.
8. Your Rights Under GDPR
If you are located in the European Union, you have the following rights regarding your personal data:
- Right of Access: Request a copy of your personal data that we hold.
- Right to Rectification: Correct inaccurate or incomplete information.
- Right to Erasure: Request deletion of your data (subject to legal obligations).
- Right to Restrict Processing: Limit how we use your information.
- Right to Data Portability: Receive your data in a portable format.
- Right to Object: Opt out of promotional communications or certain processing activities.
- Right to Lodge a Complaint: Contact your local data protection authority.
9. Contact Information for Data Requests
To exercise any of your rights under GDPR or to submit a data access/deletion request, please contact us:
- Email: frankriccidesign@gmail.com
- Business: Frank Ricci Design (Ditta Individuale)
- Owner: Cristian Pesenti
- Location: Calvagese della Riviera (BS), Italy
- P.IVA: IT04191270984
We will respond to data requests within 30 days as required by GDPR.
10. Security
We implement industry-standard security measures to protect your data, including SSL encryption, secure payment processing through Stripe, and restricted access to personal information. However, no security measure is 100% guaranteed. If you believe your data has been compromised, please contact us immediately.
11. Children's Privacy
Frank Ricci Design is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we discover that a minor has provided personal information, we will delete it immediately.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by updating the "Last updated" date at the top of this page. Your continued use of our website constitutes acceptance of the updated Privacy Policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
- Email: frankriccidesign@gmail.com
- Website: frankriccidesign.com
- Location: Calvagese della Riviera (BS), Italy